Shipping policy

Shipping Policy

At Ripley’s Tabletop Forge, every order is carefully prepared and packaged before beginning its journey to your tabletop.

This policy explains our processing, dispatch and delivery procedures.

Order Processing

Many of our miniatures and tabletop products are produced or prepared specifically to fulfil customer orders.

We aim to prepare and dispatch orders as quickly as possible. Estimated processing times shown on our website refer to the time required to prepare your order before dispatch and do not include the carrier's delivery time.

During particularly busy periods, new releases, promotions or giveaways, processing times may occasionally be longer.

If we expect a significant delay with your order, we'll do our best to let you know.

UK Delivery

We deliver throughout the United Kingdom using the delivery services available at checkout.

Estimated delivery times begin once your order has been dispatched.

Please remember that carrier delivery times are estimates and delays can occasionally occur outside our control.

You'll receive a dispatch confirmation when your order is on its way and tracking information where this is available for the service used.

Free UK Shipping

We offer FREE UK SHIPPING on orders over £30.

The qualifying order value is calculated after applicable discounts have been applied and before any delivery charges.

Where multiple delivery options are available, free shipping applies to our standard eligible delivery service unless otherwise stated.

Packaging

Miniatures can contain small and delicate components, so we take care to package orders securely for their journey.

Please take care when unpacking resin miniatures, particularly models with thin weapons, limbs or other delicate details.

Where possible, we also aim to use packaging efficiently and avoid unnecessary waste.

Delivery Addresses

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at:

support@ripleystabletopforge.co.uk

We'll do our best to amend the address if the order has not yet been dispatched.

Once an order has been handed to the delivery carrier, we may not be able to change its destination.

Delayed Orders

Occasionally, parcels may take longer than expected to arrive.

If your order hasn't arrived within the expected delivery timeframe, please check any tracking information provided with your dispatch confirmation.

If you're concerned about a delayed order, contact us and we'll help investigate the delivery.

Please be aware that carriers may require a certain period to pass before they classify a parcel as lost.

Lost Parcels

If a parcel appears to have been lost in transit, please contact us.

Where appropriate, we'll investigate the delivery with the carrier and arrange a suitable resolution.

Customers will not be required to resolve a genuine lost-in-transit claim directly with the delivery carrier where responsibility remains with us.

Damaged Deliveries

Although we package our miniatures carefully, occasionally an item may be damaged during transit.

If your order arrives damaged, please contact us as soon as possible and include:

Your order number
A description of the damage
Clear photographs of the affected miniature(s)
Photographs of the packaging where relevant

We'll assess the problem and arrange an appropriate replacement, repair or refund.

Please see our Returns & Refund Policy for further information.

International Delivery

Where international delivery is available, delivery times will vary depending on the destination and delivery service selected.

International shipments may also be subject to customs processing, import taxes, duties or other charges imposed by the destination country.

Where these charges are not collected by us during checkout, they are normally the responsibility of the recipient.

Customs procedures can occasionally delay international shipments and are outside our direct control.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information.

If an order is returned to us because an incorrect or incomplete address was supplied, please contact us so we can arrange the appropriate next steps.

Additional postage charges may apply where an order needs to be resent because incorrect delivery information was provided by the customer.

This does not affect your statutory rights where the delivery problem was caused by us or the carrier.