Refund policy

Returns & Refund Policy

At Ripley’s Tabletop Forge, we want you to be happy with every order that leaves the Forge. If something isn't right, please get in touch and we'll do our best to put it right.

Returns

If you change your mind about your purchase, please contact us within 14 days of receiving your order to let us know you wish to return it.

Once you've notified us, items should be returned within 14 days.

To be eligible for a return, items should be returned in the same condition in which they were received and securely packaged to prevent damage in transit.

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the order.

We recommend obtaining proof of postage when returning an item.

Damaged, Faulty or Incorrect Items

Our miniatures are carefully checked and packaged before leaving the Forge. However, we know that occasionally things can go wrong during delivery.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with:

Your order number
A description of the issue
Clear photographs of the item and, where relevant, the packaging

We'll assess the issue and arrange an appropriate replacement, repair or refund.

Please do not return a damaged or faulty item before contacting us.

3D Printed Miniatures

Our miniatures are individually 3D printed and prepared, so minor variations may occur between models.

Small support marks, slight variations in surface finish or other characteristics inherent to the 3D-printing process are not necessarily considered faults, provided they do not materially affect the quality or intended use of the miniature.

Our resin miniatures should be handled with care. Damage caused after delivery through accidental breakage, improper handling, modification or misuse is not considered a manufacturing fault.

Custom & Personalised Orders

Items made to a customer's specifications or personalised specifically for them may not be eligible for change-of-mind cancellation or return.

This does not affect your rights if an item is faulty, damaged or not as described.

Refunds

Once we receive and inspect an eligible return, we'll confirm that your refund has been processed.

Approved refunds will be issued to your original payment method.

Where required by applicable consumer law, the original standard delivery charge will also be refunded. Additional delivery costs resulting from choosing an enhanced or express delivery service may not be refundable.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Cancellations Before Dispatch

If you need to cancel an order before it has been dispatched, please contact us as soon as possible.

If production or fulfilment has not progressed to a point where a statutory exception applies, we'll cancel the order and issue the appropriate refund.